• Chapter 1: The roles and responsibilities of a teacher / Trainer in education & Training
• Chapter 2: Relationships between education and training
• Chapter 3: Inclusive teaching approaches to meet the needs of learners
• Chapter 4: Principle of assessment in Education and Training
• Chapter 5: How to create a safe and supportive learning environment
• Chapter 6: How to motivate learners
• Chapter 7: Planning, delivery and evaluation of inclusive teaching
• Chapter 8: Different assessment methods
• Chapter 9: How to recognise and deal with potential problems
• Chapter 10: Teaching equipment and aids
• Chapter 11: Practical teaching sessions (Teaching concept and Technique)

Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:

Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Knowledge: Assessment for the Knowledge element of this unit is by multiple choice question paper, which must be carried out under exam conditions and a full SIA Identification check completed.

Unit 2:

Demonstration of practical skills: This element is internally assessed by the center and quality assured by IQ. Please see the guidance on delivery and assessment at the end of the unit. A learner observation assessment record is available at the end of this document.